Refund Policy

RETURNS POLICY Returns and Cancellations as per Distance Selling Regulations Should you cancel your order before we have dispatched your goods, we will be more than happy to refund you in full including all postage charges. However, if you cancel your order after we have dispatched it, then you will be liable for both the postage costs in sending the order to you as well as any costs incurred in returning the goods to us. To avoid this please ensure that any orders placed are cancelled before 6am on the day after you place your order. If you have ordered your item before 1pm lunchtime and have paid for courier service, you must contact us by telephone on 01355 241525 and cancel before 1pm. All courier orders are fast-tracked by us and are dispatched at 1pm each day. Faulty or damaged goods must be notified within 48 hours and if requested, returned within 14 days. If they are returned within 14 days the cost of the item will be refunded. No unwanted goods will be refunded or accepted for return after the 14 day cooling off period. Any damaged goods that have been worn or have been clearly mis-treated will not be refunded. Our returns policy excludes all tights,stockings, hotpants and other forms of underwear which, if opened, will not be accepted unwanted as returns under any conditions due to hygiene reasons. Duty of Care as per Distance selling regulations. We will not accept any unwanted goods that are not in their original sold condition and clearly unused, which allows us to re-sell the item. Please ensure that when trying on costumes that you do not have make-up, self tanning cream or similar on. Or smell of smoke or perfume. Any returns that are marked or smell due to any of the above or other reasons will be considered as worn and will not be refunded. Please ensure that any goods are reasonably packaged to avoid damage in transit. Should you require any further clarification of our policies, please do not hesitate to call 01355 241525
Before Returning anything to us, please read our returns policy. Then follow the guidelines below: 1. Please Contact us First for authorisation. 2. Note down your name, address and complete order details including order number on a sheet of paper. Please also write down "FAO FD Costumes". Place this sheet of paper inside your package. 3. Once the item has been received, we will refund your item less the cost of the postage. 4.In the case of Items advertised with free postage, returned, unwanted items will be refunded the purchase price less the actual cost of postage and packaging. These costs are as follows. Any package less than 353mm X 250mm X 25mm and under 200grams will be charged at £1.99. Any other package up to 1kg and 610mm X 460mm X 460mm will be charged at £3.99. Any item larger than 610mm x 460mm x 460mm or 1kg or listed as being delivered by Other 24hr courier will be charged at £9.99 Exceptions are that any item marked as Royal Mail 48hour tracked will be charged at £3.99. Any item marked as Royal Mail 24 hour tracked will be charged at £6.99 Any Item marked as Special Delivery will be charged at £9.99 Any item marked as Special Delivery Saturday Guaranteed will be charged at £14.99 In the case of faulty or damaged goods that are being returned, once again, contact us first before sending anything back. We will refund both the cost of your parcel and the initial postage cost. You must return your item via our returns labels. If you choose to return the item yourself, we would only refund the cost of the return postage that we would expect to pay via our own returns service.

Futura-Online is the online arm of Futura Fine Arts ltd.
Established in 1975 
We have a huge and varied Costume Stock and cater for all types of Party, from Engagement to Wedding, from Birthday to Hen Party.
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